Frequently Asked Questions
Booking a ride is simple! You can book through our website, mobile app, or by calling our customer service line. Simply provide your pickup location, destination, date, and time. For special events or corporate bookings, we recommend calling our dedicated reservation team.
Rideline offers a diverse fleet including economy sedans, luxury EVs, premium SUVs and stretch Limos. Whether you need transportation for a corporate event, airport transfer, or night out, we have the perfect vehicle to meet your needs.
Absolutely! All Rideline drivers undergo extensive background checks, professional driving training, and customer service certification. They are experienced, courteous, and committed to providing the highest level of safety and comfort for our passengers.
We provide premium transportation services across Nassau County, Suffolk County, the entire Hamptons, New Jersey, and Connecticut. Our extensive coverage ensures you can rely on Rideline for transportation needs throughout the tri-state area.
We offer comprehensive airport transportation services to and from all major airports in the New York metropolitan area. Our dedicated airport transfer services include: JFK International Airport, LaGuardia Airport, Newark Liberty International Airport, Islip MacArthur Airport (ISP), Teterboro Airport, Farmingdale Republic Airport, and Westhampton Airport. Our drivers are experts in navigating airport logistics, tracking flight times, and providing seamless meet and greet services with additional fee.
Our rates vary depending on vehicle type, distance, and duration. We offer competitive pricing with transparent rates and no hidden fees. For an exact quote, please use our online booking system or contact our customer service team. We also offer corporate and group discounts.
We understand plans can change. You can modify your reservation up to 3 hours before your scheduled pickup time through our website, app, or by calling our customer service. For last-minute changes, please contact us directly at 1-844-855-7433 to ensure smooth coordination.
We offer flexible cancellation options. Cancellations made 6 hours or more before the scheduled pickup are free of charge. Cancellations within 6 hours may incur a partial fee. For special events and peak seasons, cancellation policies might differ, so please check the details when booking. Read our “terms & conditions” to learn more.
We excel in corporate transportation solutions. Our executive fleet includes luxury sedans and SUVs perfect for business meetings, airport transfers, corporate events, and client entertainment. We offer professional, punctual service, charging ports, and discretion for business professionals.
Your safety is our top priority. We implement rigorous safety protocols including: comprehensive driver background checks, regular vehicle maintenance and sanitization, GPS tracking and real-time dispatching.
We provide flexible transportation options to meet your specific needs. Choose from point-to-point transfers, hourly rentals, or custom packages. Whether you need a quick ride across town, a full-day event transportation, or an extended trip, Rideline has you covered with transparent pricing and exceptional service.
Yes! We encourage clients to specify their vehicle preferences when booking. Our diverse fleet includes economy sedans, luxury sedans and premium SUVs. During booking, you can request a specific vehicle type or discuss your requirements with our reservation team to find the perfect match.