Frequently Asked Questions

How do I book a ride with Rideline?

Book online 24/7 at ridelinelimo.com/reservation, or call/text 1-844-855-7433. Provide your pickup location, destination, date, time, and flight details (if applicable) for instant confirmation. You can also get instant answers from the Rideline AI assistant available on every page.

How far in advance should I book?

We recommend booking at least 24 hours in advance for guaranteed availability. Same-day requests are accepted when chauffeurs are available — call dispatch directly for the fastest response.

Can I modify my reservation?

Yes, modifications are allowed up to 3 hours before pickup by phone or through the website. You do not need to reconfirm a booking once it’s set — only contact us if your pickup time, location, drop-off, passenger count, luggage, or flight details change.

What’s your cancellation policy?

Free cancellation 6 or more hours before your scheduled pickup. A fee may apply for cancellations inside that window, or for no-shows if we’re unable to reach you. To cancel, call/text 1-844-855-7433 or email info@ridelinelimo.com.

What are your rates?

Long Island to JFK or LaGuardia starts from $89 (Economy Sedan) and $129 (Premium SUV). Long Island to Newark starts from $159. Manhattan, Hamptons, and North Fork airport routes are flat-rate. Connecticut routes are distance-based, starting from $159 (JFK) or $129 (LGA), both anchored to Greenwich. Get an exact instant quote at ridelinelimo.com/reservation.

Are tolls, tax, and gratuity included?

No. Tolls, tax, and gratuity are calculated separately and shown before you confirm booking — no surprises at drop-off. Suggested gratuity is 20%, optional and solely for your chauffeur.

Do you charge surge pricing?

Never. Your quoted rate is confirmed at booking and does not change for demand, peak hours, weekends, or holidays.

What payment methods do you accept?

Amex, Visa, MasterCard, Discover, Diners Club, and cash. Payments are securely processed via Stripe.

Which airports do you serve?

JFK (all terminals, including the New Terminal One), LaGuardia (LGA), Newark Liberty (EWR), Long Island MacArthur Airport (ISP), and Republic Airport (FRG) in Farmingdale for private and charter aviation.

Do you track my flight?

Yes, every airport reservation includes real-time flight monitoring. Your chauffeur adjusts pickup automatically for delays or early arrivals at no extra charge — you don’t need to contact us just to report a standard delay.

How long will my chauffeur wait after I land?

45 minutes complimentary for domestic arrivals, 75 minutes for international arrivals — measured from actual landing time, not the scheduled one.

Do you offer Meet & Greet service?

Yes — your chauffeur meets you at baggage claim with a name sign for $50 plus applicable PANYNJ parking fees. Available at LaGuardia (Terminals A, B, C), Newark (Terminals A, B, C), and JFK (Terminals 4, 5, and 8). Currently unavailable at JFK Terminal 1 due to ongoing New Terminal One construction, which has closed the terminal’s parking lot — standard curbside pickup with real-time flight tracking applies there instead.

What vehicles do you offer?

Three categories: Economy (Tesla Model Y), Luxury Sedan/Mini SUV (Lincoln Aviator, Cadillac XT6, Tesla Model S, Cadillac LYRIQ), and Premium SUV (Cadillac Escalade, Chevrolet Suburban, Lincoln Navigator L — seats up to 7). See our full fleet page for details.

Can I request a specific vehicle?

Specify your preference at booking. We match or exceed the category you book — similar vehicles may be dispatched within the same class depending on availability.

Do you provide child car seats?

Yes — infant, toddler, and booster seats are available for $25 per seat. Request at booking so the correct seat is ready when your chauffeur arrives.

What areas do you serve?

Long Island (Nassau and Suffolk County), the Hamptons, North Fork, Manhattan and New York City, with airport-only runs to and from Connecticut and New Jersey (no local point-to-point service in either state). See our full service areas page for every town we cover.

Do you offer corporate accounts?

Yes — monthly invoicing, direct billing, and dedicated chauffeur assignment. Executive vehicles include Wi-Fi and charging ports where available. Apply at ridelinelimo.com/corporate-account-application.

Do you offer hourly or as-directed service?

Yes, with a 4-hour minimum. Ideal for weddings, corporate roadshows, special events, and touring.

Are your chauffeurs licensed?

Yes. Every chauffeur has a minimum of 5 years’ professional experience, is NYC TLC-licensed, undergoes annual drug testing, is fully insured, and is background-checked.

What safety measures are in place?

Daily vehicle inspections, GPS tracking on every vehicle, and 24/7 dispatch monitoring — coordinated through local, owner-level dispatch rather than an outsourced call center.